I spotted an interesting question on another blog today, "Can you make a Freedom of Information request via Twitter?" and my immediate thought was, "No, don't be daft!" but then I read through the said article, you can find it here http://pigsonthewing.org.uk/freedom-of-information-twitter/ by local government website pioneer, Andy Mabbett, and realised I was wrong!
So should an FoI request be submitted via Twitter or Facebook or any other form of social media? You might think, as I did, that such channels aren't serious enough to be used for a formal request, but according to Andy's post linked above you'd be wrong too!
If an organisation has an official channel such as a Twitter account or a Facebook page then, by dint of its being there, it should be properly monitored and replied to by the organisation which owns it. Furthermore, anything on that channel should reflect the organisation's policy and attitude, so it's important to ensure that whoever is responding on behalf of an organisation is both authorised and qualified to do so, or the organisation might find itself in hot water if they get it wrong. So don't leave it to the office junior!!!
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