I read a very interesting article today by Michael Schrage on the Harvard Business Review website in part of which he discusses the damage which being disrespectful of dismissive of your customers can be incredibly damaging to your business.
http://blogs.hbr.org/schrage/2011/06/do-you-think-your-customers-ar.html
Whilst few now follow the old adage "the customer is always right", it seems the change of attitude in many companies to one of "the customer is just a nuisance or simply thick" is becoming more pervasive in many businesses, which the consequence that many customers no longer feel valued at all by the businesses they deal with.
Regardless of the size of a business, the customer should be the most important part of it, which is why our ethos right from the start has been "affordable, effective and ethical" web services. We won't sell you a service you don't need just because we can, and we won't treat you as an idiot if you don't understand what we do. After all, if you did understand it like we do you'd not need our services anyhow!
If we can help you with any aspect of a web service of if you just need some advice in the first instance, please drop us a line or give us a call at Yobunny.
You'll find contact details for each part of what we do via our portal website http://www.yobunny.co.uk.
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